Cancellation, Refund & Payment Policy
The BirthBliss Doula Academy Ltd
We believe in being open, fair, and clear with everyone who books a course, joins our programmes, or purchases a resource. This page explains what happens if plans change, whether on your side or ours.
In Brief
When we make a course or training day available, it is our full intention to run it. We put a lot of work into each event, and we hope you’ll book with the intention of attending.
This policy explains what happens if either of us is unable to follow through:
• if we cannot run the event
• if you cannot attend
In-Person Courses & Training Days
If We Need to Cancel
We do not run events on a provisional basis. If we say it is happening, it is happening, unless something genuinely outside our control occurs.
We would only cancel in circumstances such as:
• the venue becomes unavailable (flooding, fire, breach of contract)
• the facilitator becomes severely ill (e.g. no voice, unable to stand and teach)
• government restrictions prevent the course from running
• the minimum number of participants is not reached
Other extreme circumstances could include acts of terrorism or war, though these are far less likely.
If we must cancel due to these types of events:
• we will reschedule the event in the same area and transfer your booking
• if you cannot attend the new date, you may transfer to another upcoming event
• if the course is cancelled due to low numbers, you may choose a full refund or a transfer
We do not offer refunds where a course is rescheduled, as the service is still being delivered.
Refunds are only offered when a course is cancelled due to low participant numbers.
Please note:
The BirthBliss Doula Academy Ltd reserves the right to change teachers or venues at any time and to adjust fees without notice. Travel costs cannot be refunded under any circumstances.
If you are flying or travelling long-distance, we strongly recommend flexible tickets or travel insurance.
If You Need to Cancel
Please only book if you feel confident you can attend. Courses often sell out and each space is important.
Your Right to Cancel (Cooling-Off Period)
You have a right to cancel and receive a full refund for 14 days after booking.
If the course begins within that 14-day period, you give consent to waive your cooling-off rights and the refund policy below applies.
Refunds (based on the full course fee)
• More than 4 weeks before: 75% refund
• 15 days or more before: 50% refund
• 72 hours or more before: 25% refund
• Less than 72 hours: No refund
At our discretion, we may offer a transfer depending on individual circumstances.
We understand that illness, bereavement, and life changes happen. Please reach out if something unexpected occurs. We always aim to be fair.
Payment Plans
If you choose to pay in instalments, please be aware of the following:
• your booking is a commitment to pay the full course fee
• at least 80% of the fee must be paid before attending in-person training
• certificates for online courses are only issued once the full fee is paid
• withdrawing from a course does not cancel the outstanding balance unless agreed in writing
• late or missed payments may lead to suspended access to course content, community spaces, or mentoring
• bookings are non-transferable unless agreed in advance
Payment plans exist to make training more accessible. We ask that those who use them honour the commitment they represent.
Disputed Payments
If you initiate a chargeback or bank dispute without contacting us first, your access to all current and future BirthBliss Doula Academy Ltd programmes will be suspended.
We always encourage communication and are happy to resolve issues directly.
Missed Training Days
We do not offer partial refunds for missed days.
If you miss a session, you may need to:
• join a future training group, or
• arrange a private catch-up session (additional fee applies)
No-Shows
If you do not attend and have not contacted us, this is treated as a late cancellation.
No refund will be issued.
Self-Paced Online Course Refunds
We want you to feel confident when enrolling.
Immediate Access & Digital Content Law
As soon as you access the course, you waive your 14-day right to cancel under the Consumer Contracts Regulations 2013.
This is standard for digital products with instant access.
Our Refund Terms
• Full refund within 7 days if you have accessed less than 5% of the course
• 50% refund between days 8–14 if you have accessed less than 30%
• No refunds after 14 days, regardless of progress
f a refund is issued, access to all course materials ends immediately and cannot be reinstated unless you re-enrol and pay the full fee again.
Certification Programme
You can enrol on the certification once you have completed the post-course module.
You have three months from your final training day to submit your post-course work.
Extensions may be granted for health, bereavement or other significant circumstances.
You may choose:
• Birth doula certification
• Postnatal doula certification
• Certification in both pathways
The certification programme includes 24 months of mentoring from your Doula Coach.
If more time is needed, you may reapply and pay a small extension fee. Any completed jobs can be carried forward.
If you need to pause due to maternity leave, health issues or bereavement, please let your Doula Coach know.
Six-Month Free Listing on The Doula Directory
You will receive an offer for six months of free listing on The Doula Directory. This offer:
• is valid for three months from your final course day
• requires completion of the post-course module
• cannot be exchanged for cash
Behaviour and Code of Conduct
We reserve the right to remove any participant from a course, programme or online space if behaviour is harmful, disruptive or violates our community values.
No refund will be given in these circumstances.
We always aim to speak with you first.
If immediate action is needed to protect others, we may remove a participant before a discussion.
If you believe a decision has been unfair, you may request a review within 7 days.
We will consider the matter and respond within a reasonable timeframe.
All final decisions rest with The BirthBliss Doula Academy Ltd and are not open to further appeal.
Booking Confirmations and Reminders
You will receive a confirmation email once your booking is complete.
If you are on a payment plan, you will receive automated reminders for each instalment.
It is your responsibility to track your schedule and payment dates.
If anything changes and you need help, please reach out – we will always try to support you.
Need Help?
If you have any questions about your booking, payments, eligibility for refunds or anything else, please contact us:
Email: support@birthbliss.co.uk
Updated 9th December 2025