Privacy Policy

The BirthBliss Doula Academy Ltd
Company number: 16899927
Registered office: 75 Kindersley Way, Abbots Langley, WD5 0DG
Registered in England and Wales

Your privacy is important to The BirthBliss Doula Academy Ltd. This Privacy Policy explains how we collect, store, use and share your personal information, your rights under UK data protection law and how to contact us if you have any concerns.
By using our website www.birthblissdoulacourses.co.uk, you agree to the terms of this Privacy Policy. If you do not agree, please do not use this website or submit personal information.

1. Who We Are

We are The BirthBliss Doula Academy Ltd, the data controller responsible for your personal information when you use our websites, courses or services.

Website: www.birthblissdoulacourses.co.uk
Contact: support@birthbliss.co.uk

2. Children’s Privacy

This website and the services offered are not intended for anyone under the age of 13.
We do not knowingly collect information from children under 13.
If we learn that we have collected such information, we will delete it.

3. The Personal Information We Collect and Use

a) Information You Provide

We may collect personal information when you:

• sign up for emails or downloads
• register for a course or webinar
• purchase a product or service
• fill out a form
• request help or contact us
• join a private membership or course area
• leave comments on the site

This may include your:

name, email address, postal address, phone number, payment information and any details you choose to submit.

You do not need to provide personal information simply to browse the public pages of the website.

b) Information Collected Automatically

We may automatically collect:

• IP address
• browser type
• pages viewed
• referring website
• links clicked
• technical data about your device

We may also use cookies to improve your experience and track how the website is used.

You can control cookies through your browser settings, and we will request consent where required.

If your browser sends a “Do Not Track” signal, our site will honour it.

c) Information From Other Sources

We may receive your name and email address from trusted partners such as Kit when you opt in to one of our forms or sign up for a BirthBliss resource through a partner link.

d) How We Use Your Information

We use your personal information to:

• deliver courses, memberships, downloads or services you have purchased
• process payments
• send newsletters and updates (when you opt in)
• respond to enquiries
• improve website performance
• run promotions or special offers
• understand customer needs
• meet legal and regulatory obligations

We only process your data when we have a lawful basis under UK GDPR such as consent, contract, legal obligation or legitimate interest.

e) Who We Share Information With

We do not sell or trade your personal information.

We may share limited personal information with:

• secure payment providers (to process your purchases)
• our email service provider for sending newsletters
• trusted third party service providers essential to the running of our website

We may also share information if required to comply with the law, enforce our Terms and Conditions, protect our rights or manage our business.

If we run a contest or promotion, we will ask for your permission before sharing your information with any third party involved.

In the event of a company merger or acquisition, personal data may be transferred as part of the business.

We will not share your personal information with others without your consent unless the law requires us to.

f) Whether You Must Provide Information

To purchase a product or course, we require your name, contact details and payment information.
You do not need to provide personal information to browse the public areas of the website.

g) How Long We Keep Your Information

• Customer and client records: up to six years for tax and legal purposes
• Newsletter subscribers: until you unsubscribe or request deletion
• General enquiries: until your request has been resolved

You can ask us to delete your information at any time.

4. International Transfers

Some of our service providers (such as email and hosting platforms) may be located outside the UK or EEA, including in the United States.

When your data is transferred internationally, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses
• secure encrypted systems
• only trusted service providers with strong privacy practices

By using this website, you consent to the transfer of your data in accordance with this policy.

5. Your Rights Under UK GDPR

You have rights over your personal information, including the right to:

• access your personal data
• correct inaccurate data
• request deletion in certain circumstances
• withdraw consent at any time
• restrict or object to processing
• receive your data in a portable format
• stop direct marketing at any time
• complain to a supervisory authority

To exercise any of these rights, please contact us.

6. Keeping Your Information Secure

We use appropriate technical and organisational measures to protect your personal information.

These include:

• limiting access to those who need it
• secure encrypted systems
• confidentiality agreements
• regular security monitoring

No system is entirely secure, so we cannot guarantee absolute protection.
You are responsible for any information you choose to share publicly through comments, social media groups or forums.

7. Links to Other Sites

This website may link to third party websites.
Their privacy practices are separate from ours, and we are not responsible for their content or policies.
Please review their policies before submitting personal information.

8. How to Complain

We aim to resolve any concerns directly. If you remain unhappy, you can contact:

Information Commissioner’s Office (ICO)
www.ico.org.uk

You may also complain to your local supervisory authority if you live in the EEA.

9. Changes to This Privacy Policy

This policy may be updated from time to time. Any substantial changes will be emailed to you.
All other changes will be posted on this page.
Your continued use of the website indicates acceptance of the updated Privacy Policy.

10. How to Contact Us

If you have questions or wish to exercise your rights, please contact:

Kicki Hansard
Email: kicki@birthbliss.co.uk
Company: The BirthBliss Doula Academy Ltd

11. Accessible Formats

If you need this Privacy Policy in another format (audio, large print, etc.), please contact us.

Policy last updated 9th December 2025